Service Guarantee

Business is all about relationships. Ultimately our most important relationship is with our clients. We strive to meet and exceed the expectations of our clients in providing them with the most up to date knowledge and high quality service and that’s why we guarantee it.

Our values and principles ensure that our clients are left satisfied and always refer their friends and family back to Access Strata Management.

We are aware that the biggest and most common complaints from clients within our industry are that they can’t get a response from their manager, they pay too much for a service they don’t receive or the manager is lacking in skill. Clients simply want a competent manager to manage their building and its needs. They want to be able to access that manager and have confidence that the manager will respond. Our clients are the most valued part of our business.

What’s most important to you?

It’s a question we never stop asking. The answer might be: improving efficiency and reducing costs. Or it may be to make it easier for owners to access the services they need. Whatever the vision our clients can imagine, the people of Access Strata Management are here to make it happen.

We are located where you need us

In addition to our headquarters in Mitcham we also have meeting venues available all over Melbourne. Our come to you approach ensures clients are serviced, not inconvenienced.

Your satisfaction is a top priority

We will provide timely, courteous client service. If ever we’re discourteous, or if clients’ inquiries are not handled in a timely manner, we encourage clients to let us know. Client comments will help us to better serve them.

Communication is key

We promise to never leave you hanging around waiting for a phone call or email.

For most requests, we respond the same business day and in all cases, in no more than 24 hours. We understand you have questions and would like them answered.

No nonsense

Access Strata Management Pty Ltd employees recognise that not all things go according to plan. Therefore we promise to be up front and honest about any issues we experience, whether good or bad. We promise to let you know what’s going on and how we plan to fix these issues.

Our Service Guarantee

Our industry continues to promise levels of service “second to none, high level, superior.” We don’t make these promises – we deliver and back our ability to do so.

Access upholds itself to the highest service standards and offers a guarantee to clients for adequate compensation where service levels are not met.